Senior Guest Advisor (Store 1780)
GameStop Los Angeles Metropolitan Area
GameStop Los Angeles Metropolitan Area
1 month ago
See who GameStop has hired for this role
- Report this job
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Senior Guest Advisor assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
- Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
- Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
- Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
- Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
- Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
- Complete Omni-Channel orders daily.
- Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
- Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
- Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
- Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
- Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Leader / Store Leader 2/Assistant Store Leader as needed.
- Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
- Visually inspect associates' and leaders' packages and At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with direct or close supervision, the Guest Advisor consistently delivers outstanding guest service experiences in a sales culture using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. This position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, and provides a clean, organized environment in which to shop. Guest Advisors utilize their professional conduct and passion for gaming to ensure each guest has an excellent experience.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
- Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
- Promptly and accurately process guest purchase transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; escalate customer issues and complaints to the appropriate supervisor in a timely and professional manner.
- Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines.
- Protect company assets through effective inventory control and loss prevention practices, including scam awareness, and safety best practices.
- Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
- Assist in stocking/restocking of merchandise on shelves and fixtures and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
- Assist store team in meeting and exceeding sales, profit, and shrink goals.
- Assist with checking in shipments for discrepancies/shortages.
- Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Qualifications
- Must present proof of ability to legally work in the United States.
- Must be at least 18 years old.**
- High school diploma or equivalent preferred.
- Previous retail or guest service experience preferred.
- Video game knowledge preferred.
Key Job Skills And Abilities
- Possess an outgoing and welcoming personality with strong people skills.
- Provide genuine and individualized assistance to every guest during every visit.
- Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred.
- Achieve objectives in a fast-paced, rapidly changing environment.
- Work independently and within a team to perform all tasks as assigned.
- Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
- Operate Point-of-Sale (POS) computer system.
- Possess basic mathematical and alphabetizing skills.
- Complete required paperwork properly.
- Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
- Stand and move throughout the store unassisted for up to 8 hours per day.
- Work a flexible schedule including nights, weekends, and some holidays.
- Be reliable and trustworthy.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
- Certain State-specific exceptions may apply
- Unless prohibited by applicable law
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
$16.00 - $17.00
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Other -
Industries
Retail
Referrals increase your chances of interviewing at GameStop by 2x
See who you know
Get notified about new Senior Advisor jobs in Los Angeles Metropolitan Area.
Sign in to create job alert
Similar jobs
-
Senior Manager, Brand
Senior Manager, Brand
Aflac
United States
-
Senior Analyst, Project Management and Research and Development
Senior Analyst, Project Management and Research and Development
Chipotle Mexican Grill
Newport Beach, CA
-
Senior Innovation Manager (Hybrid Role)
Senior Innovation Manager (Hybrid Role)
OLAPLEX
New York, NY
-
SAINT LAURENT Senior Client Advisor Palm Beach
SAINT LAURENT Senior Client Advisor Palm Beach
Saint Laurent
Palm Beach, FL
-
Senior Manager, Trade Marketing (Fragrance & Personal Care)
Revlon
-
Senior Manager - Partnership Development
Senior Manager - Partnership Development
Kansas City Royals
Kansas City, MO
-
Senior Manager, Sports Marketing
Senior Manager, Sports Marketing
The Coca-Cola Company
Atlanta, GA
-
U.S. Learning & Development Senior Manager
L.E.K. Consulting
Boston, NY
-
Community Policy Senior Manager, Safety
Community Policy Senior Manager, Safety
Airbnb
United States
-
Senior Manager, Business Development - Jayhawk Sports Properties
Senior Manager, Business Development - Jayhawk Sports Properties
LEARFIELD
Kansas City, MO
-
Senior Manager, Workforce Transition
Senior Manager, Workforce Transition
McDonald's
Chicago, IL
-
Senior Manager, Communications
Senior Manager, Communications
AHIP
Washington, DC
-
Senior Pool Manager
Senior Pool Manager
City of Culver City
Culver City, CA
-
Senior Manager Continuous Improvement
Senior Manager Continuous Improvement
BJ's Wholesale Club
Marlborough, MA
-
Senior Manager, Omni Channel Marketing, Americas
Senior Manager, Omni Channel Marketing, Americas
Anastasia Beverly Hills
Los Angeles Metropolitan Area
-
Strategic Business Development Senior Manager
Strategic Business Development Senior Manager
Fever
New York, NY
-
Senior Global Strategic Partner Manager
Senior Global Strategic Partner Manager
Wiz
United States
-
Senior Business Development Manager
Senior Business Development Manager
EV.Careers
Pennsylvania, United States
-
Senior Manager, Brand Marketing
Senior Manager, Brand Marketing
Ariat International
San Leandro, CA
-
Senior Manager, Marketing & Sales Strategy, Adventures & Expeditions
The Walt Disney Company
Celebration, FL
-
Senior Manager, Innovation
Senior Manager, Innovation
dentsu
New York, NY
-
Senior Manager- Media
Senior Manager- Media
Buff City Soap
Dallas, TX
-
Senior People & Culture Advisor - Northeast
lululemon
Greater Syracuse-Auburn Area
-
Strategic Business Development Senior Manager
Strategic Business Development Senior Manager
Fever
Los Angeles, CA
-
Senior Manager, Supply Chain
Senior Manager, Supply Chain
Henry Schein Orthodontics
United States
-
ECommerce Senior Strategy Manager
ECommerce Senior Strategy Manager
Kroger
Cincinnati Metropolitan Area
-
Senior Events & Marketing Manager
City of Littleton
Littleton, CO
People also viewed
-
Senior Advisor, Customer Success
Senior Advisor, Customer Success
Avant-garde Health
Greater Boston
-
Senior Manager, Impact
Senior Manager, Impact
Ritual
West Hollywood, CA
-
Immediate Hiring: Senior Program Manager/Senior Engagement Manager-US for Fulltime
Immediate Hiring: Senior Program Manager/Senior Engagement Manager-US for Fulltime
Zortech Solutions
Jersey City, NJ
-
Senior Manager, Training and Quality
Senior Manager, Training and Quality
Peloton Interactive
Plano, TX
-
Senior Manager, Strategic Partner Management
Senior Manager, Strategic Partner Management
Whatnot
Los Angeles Metropolitan Area
-
Strategic Business Development Senior Manager
Strategic Business Development Senior Manager
Fever
Chicago, IL
-
Senior Business Development Manager (B2B)
Senior Business Development Manager (B2B)
Fever
New York, NY
-
Senior Residential Manager
Senior Residential Manager
Family Residences and Essential Enterprises, Inc. (FREE)
Jamaica, NY
-
Senior Manager, Brand Activation
Senior Manager, Brand Activation
L'Oréal
United States
-
Consultant/Senior Consultant
Consultant/Senior Consultant
ProcureAbility
United States
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub